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A heat pump works through a compressor, fans and a refrigerant. Highly used in winter, or even in summer in some cases, it is prone to breakdown easily and requires regular maintenance. The maintenance contract ensures a tranquility everyday and guarantees the best rates in case of breakdown.

Why take out a maintenance contract?

Equipping your home with a heat pump requires regular maintenance to ensure its proper operation and extend its life. Know that the maintenance contract is not obligatory but it is recommended to subscribe one for more tranquility.
By choosing a maintenance contract, you will reduce the risk of breakdown by 5 times. Most of the time, your installer will offer it with a maintenance contract covering the costs in the event of a breakdown. However, taking out a maintenance contract does not exempt you from maintaining your heat pump on a daily basis by removing the dead leaves from the outdoor unit and by dusting the air vents from the indoor unit.

What does the maintenance contract cover?

It exists different types of maintenance contract depending on the installer or manufacturer selected but they all include a maintenance contract.
The maintenance contract covers the annual maintenance of your heat pump by a technician or a biannual if it is a reversible heat pump. During his intervention, the technician checks the compressor of your heat pump, the performance of your installation and the tightness of the refrigerant circuit.
It is possible to customize your contract by opting for assistance in case of flight with the movement and the first hour of free labor, a rapid response time and this, whatever the day of the week (Sundays and holidays included). In some cases, service charges are fixed in advance and guaranteed in the event of a breakdown.

Heat pump maintenance contract: tariffs and regulations

Even if the maintenance contract is not obligatory, the regulation imposes an annual check of the refrigerant circuit tightness for devices containing more than 2 kg of fluid. You must either subscribe to a maintenance contract or get quotes to choose a technician once a year. Please note that the price for a maintenance contract coupled with a maintenance contract is between 150 and 400 euros a year. Then you can compare with the rates offered by the independent technicians.

The maintenance contract for a heat pump

FAQ - 💬

❓ What is routine maintenance for a heat pump?

👉 Clean the supply and return registers in your home, and straighten their fins if bent. You should also have a professional technician service your heat pump at least every year. The technician can do the following: Inspect ducts, filters, blower, and indoor coil for dirt and other obstructions.

❓ What should be included in a maintenance contract?

👉 Sections to Be Included in a Product Maintenance and Repair Agreement

  • Provider and buyer contact information.
  • Definitions of common terms.
  • General service terms and specifications.
  • Response time and returns procedure.
  • Support conditions and obligations.
  • Service exclusions.
  • Price, Invoicing, and Payment terms.

❓ What is a maintenance contract?

👉 A maintenance contract, defined as the contract between 2 parties which creates the agreement that one party will maintain an asset owned by another party, is common across many industries. Maintenance contracts can exist for equipment, a building, landscape, computers and other information technologies, and more.

❓ How often should a heat pump be maintained?

👉 once a yearHow often should a heat pump be serviced? You should schedule heat pump maintenance with an HVAC professional at least once a year. If your heat pump is your primary heating and cooling system rather than a supplemental system, you might want to schedule maintenance twice a year — in the fall and spring.

❓ How much does it cost to service a heat pump?

👉 A general service call will cost between $50 and $180, with an additional hourly rate ranging between $80 and $160 for further labor. Preventative maintenance service should be conducted at least once a year, with an average cost of $80 to $130 per unit, and an additional $25 for parts.

❓ Do heat pumps need regular servicing?

👉 Yes. Like most heating and cooling appliances, to get the most out of your heat pump you need to make sure you get it serviced on a regular basis.

❓ How do you price maintenance contracts?

👉 Pricing Maintenance Agreements

  1. Average time it takes to perform maintenance.
  2. Average travel time in one direction.
  3. Number of maintenance visits per year.
  4. Cost of highest paid field staff.
  5. Average material cost per visit.
  6. SPIFF or commission paid for each sale.
  7. Department overhead rate.
  8. Desired gross profit margin.

❓ How do you negotiate a maintenance contract?

👉 4 Tips For Negotiating Better Maintenance Service Contracts

  1. Focus on mutual benefit and partnership. At no point in a maintenance service contract does ultimate risk transfer to the contractor. ...
  2. Agree on bi-lateral service levels. ...
  3. Create an expectation of continuous improvement. ...
  4. Clarify divisions of responsibilities.

❓ How long should a heat pump last?

👉 about 10 to 15 yearsHow Long Does a Heat Pump Last? Because heat pumps are often relied on year-round, they don't typically last quite as long as furnaces and air conditioners. Their average lifespan is about 10 to 15 years.

❓ Do heat pumps require more maintenance?

👉 Heat pump maintenance needs to be performed more frequently because this unit does two jobs throughout the year – it heats your home in the winter and cools it in the summer. A heat pump needs a tune up twice annually to maintain proper performance and energy efficiency.

❓ What is the average life expectancy of a heat pump?

👉 15 yearsHeat pumps normally last an average of 15 years, though some can wear out after a decade. Some of the newer units being manufactured today can last a bit longer. The factor most important in determining the lifespan of your heat pump is maintenance.

❓ Do heat pumps have maintenance costs?

👉 While heat pump maintenance costs vary greatly depending on the specific repair necessary and the types of heat pumps, on average these units save consumers money and are more environmentally friendly and energy efficient than other types of heating and cooling systems.

❓ How do you maintain a heat pump?

👉 Extend the heat pump’s lifetime: Like other types of machinery, the components within heat pumps wear with time. During a maintenance service call, a technician will ensure that components have sufficient lubrication to prevent premature failures. The specialist may also replace worn parts that could become problematic in the future.

❓ How much does it cost to replace a heat pump coil?

👉 Preventative maintenance service should be conducted at least once a year, with an average cost of $80 to $130 per unit, and an additional $25 for parts. Coil repairs are sometimes necessary over the life of a heat pump and vary in cost depending on the services required. There are four typical types of coil repairs:

❓ How do I contact a heat pump service provider?

👉 If you would like to discuss your heat pump service options or investigate setting up a maintenance contract, you can contact us or call 01293 821 345. during office hours.


Video Instruction: Annual HVAC Maintenance from Blue Dot