I installed 3 years ago, a wood stove DOVRE brand. I realized while doing the sweeping that the refractory bricks (1 side and 2 on the bottom of the hearth) were cracked (1 is even divided in 2). I inquired with my distributor and even the brand DOVRE but I was offered a change paying bricks (200 €). What do you think? Is it normal that after 3 winter of use these bricks must be changed at my expense?
Unless otherwise specified in your warranty, these repairs are generally not supported by the builder, as refractory bricks are generally part of the stove's "consumables", as are the baffles, grilles, seals and ash pan that are not almost never covered.
These elements must be replaced regularly in normal use.
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