- The quote and the moving contract
- The consignment note, instruction sheet and letter of end of work
- The declaration of value during a move
When you choose a professional mover this one makes you sign a number of documents. Quotation, moving contract, waybill and declaration of value define the services provided and their guarantees. To not sign these contractual documents with your eyes closed, know how to decrypt them.
Understand the relocation contract
The quote and the moving contract
Before signing the final contract, you must have received a free quote.
This estimate must include a number of mentions and information: the references of the company, the name and the address of the customer, the date of the service, the places of loading and unloading, the volume of the release, the exact services, the amount of the contractual guarantee as well as the conditions of its setting in play in case of loss, breakage or deterioration, the amount excluding tax and VAT, the terms of payment, the mention that the price is final unless express modification of the terms the quote, the date of the quote and its period of validity.
On your side, you must have provided all the necessary elements to the realization of the estimate. If you deliberately forget to mention a particular difficulty (narrow stairwell, no elevator, presence of a grand piano, etc.) the mover will then be entitled to charge you an additional fee, because the conditions of the estimate will be changed.
The relocation contract includes all elements of the quote and the terms of the contract. But it is the acceptance of the quote that signs the agreement between you and the mover. So take the time to read and compare quotes before accepting one.
The consignment note, instruction sheet and letter of end of work
The consignment note is also a mandatory document. It includes all the information on the quote and the moving contract. You sign it when loading, allowing the moving company to transport your goods. And you sign it again at the end of the move to end the contract.
The consignment note is made in several copies: 1 for the company, 1 for the customer, 1 that accompanies the loading. The fourth copy acts as a delivery note.
The delivery note is also an end-of-work declaration. When the unloading of your goods is completed, the moving manager invites you to sign the declaration of the end of work. If everything went well you sign and acknowledge having received your furniture in full and without reservation.
From this signature, you have 10 calendar days to inform the company, by registered letter with acknowledgment of receipt, in case of loss or damage that you have noticed after the departure of the movers.
That's why you have to be careful when moving. In case of damage, by signing the end-of-work letter, mention your reservations very precisely. Attention, the mention "subject to unpacking" has no legal value. If no reserve and beyond 10 days, you have no further recourse.
The instruction sheet or worksheet mentions all the instructions given to the team providing the move (equipment to be used, team composition, date, schedule, etc.). You sign it from the loaded truck and when it leaves unloaded.
The declaration of value during a move
The declaration of value details all of your property and its value. In case of loss or damage, it will determine the amount of your compensation. You must send it to the company at least 5 days before the date of the move.
You receive the declaration of value with the quote. It's up to you to fill it and send it back. It must include an estimate of the total value of the property to be moved but also an estimate of the individual value of the furniture and goods.
Do not hesitate to ask the various movers to whom you request a quote, what is the insurance ceiling: 20 000 €? € 50,000? If the total value of your property exceeds this limit or if one of your assets has a high value, report it.
Be particularly careful when filling out the letter of value even if it seems tedious to list all your belongings. Because if the moving company can not evade its obligation of responsibility, it will compensate you within the limits set by the contract unless you mentioned a higher value. Refer to purchase invoices to determine the value of each piece of furniture. For household appliances, an obsolete coefficient of 10 to 20% is applied per year of use.
Learn more about "How to prepare for a move".