We installed a pellet stove last June by the company ECOBIOCHAUF at Charité-sur-Loire. To date, the company is in liquidation. How to guarantee the device brand RAVELLI.
When the company installing the equipment has failed, it is theoretically up to the manufacturer to provide the guarantee directly, and / or to entrust the application of this guarantee to a company with which it has a commercial relationship.
Another approach to achieve the same result: you can contact the insurer of the company, professional liability insurance remaining effective for work done before the disappearance of the company (if the premiums have been paid). The insurer can then mandate a new company for the work to be carried out under the guarantee, or refund you this work if you choose a company yourself.
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