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I had an electric Velux® window installed. Since a few days it is blocked closed, just the "ventilation" open. The remote does not recognize the window and when I climb the ladder to try to manually maneuver the bar, it is totally blocked. The procedures to resynchronize the window and the remote require opening the window, which I can not do. How to solve this problem?

If the installation is relatively recent, the whole is guaranteed. In such a situation, it is important to turn to the company that made the installation, and especially not to try to force the mechanism. Velux® windows are guaranteed for 10 years. You can call their after-sales service who will inform you.

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